Terms of Service

These Terms set out the rights, obligations, and responsibilities of Deep Insight Lab (DILLAB, the "Company") and Users in connection with the use of the services provided on the website operated by the Company.

1. "Site" means the website operated by the Company (https://dillab.ai).
2. "User" means a Member or non-member who accesses the Site and uses the services in accordance with these Terms.
3. "Member" means a User who has created an account with an email address and completed email verification.
4. "Sample Report" means a report file that the Company provides to Members for viewing and downloading, together with its contents.
5. "Analysis Services" means the consumer review analysis and strategic recommendation services that the Company provides to client companies under separate contracts.

(1) These Terms take effect upon being posted on the Site.

(2) The Company may amend these Terms to the extent that doing so does not violate applicable laws, and will post a notice on the Site stating the effective date and the reasons for the amendment from 7 days before the effective date. Amendments unfavorable to Members will be posted from 30 days before the effective date and notified to each Member individually by email.

(3) If, when giving the notice under paragraph (2), the Company has also stated that a Member who does not express refusal within the notice period will be deemed to have agreed, and the Member does not express refusal, the Member is deemed to have agreed to the amended Terms. A Member who does not agree may withdraw from membership.

(4) Matters not set out in these Terms are governed by applicable laws and general commercial practice.

(1) The Company provides the following services on the Site.

1. Introduction of the Company and the Analysis Services
2. Receipt of service inquiries
3. Viewing and downloading of Sample Reports by Members

(2) The Site does not offer payment or purchase functions. The details, fees, term, and other conditions of the Analysis Services are set out in a separate contract between the Company and the client company, and if that contract differs from these Terms, the contract prevails.

(3) The Company may temporarily suspend the services in the event of facility maintenance, failures, communication outages, circumstances affecting its outsourced service providers, or similar causes, and will give prior notice on the Site where possible. The Company may change the services or replace or discontinue Sample Reports as required for its operations.

(1) A User becomes a Member by entering a name, company name, email address, and password, agreeing to these Terms and to the collection and use of personal information, and then completing email verification.

(2) The Company may decline to accept a registration, or may terminate the service agreement afterwards, if the applicant has used another person's information or provided false information, is under the age of 14, or has previously lost membership for violating these Terms.

(1) A Member may request withdrawal from membership at any time by email (contact@dillab.ai), and the Company will process the request without delay.

(2) If a Member violates Article 7 or Article 10, the Company may restrict the Member's use of the services or revoke membership in accordance with Article 12.

(3) The personal information of a Member who has withdrawn or lost membership is handled in accordance with the Privacy Policy.

(1) Members must not engage in any of the following acts.

1. Registering false information or using another person's information
2. Transferring, lending, or sharing an account
3. Interfering with the operation of the services, including unauthorized access, circumvention of security measures, or exploitation of vulnerabilities
4. Sending bulk requests or collecting content by automated means
5. Infringing the intellectual property rights or other rights of the Company or third parties

(2) Members are responsible for managing their own passwords and must notify the Company immediately upon becoming aware of any unauthorized use of their account.

(1) The Company does not engage in acts prohibited by applicable laws or these Terms and endeavors to provide the services reliably.

(2) The Company protects Users' personal information in accordance with the Privacy Policy.

(3) If the Company finds a User's opinion or complaint to be justified, it will address the matter and notify the User of the result by email.

(1) Copyrights and other intellectual property rights in the text, images, videos, data, analysis results, logos, designs, and other materials contained in the Site and the Sample Reports belong to the Company or the rightful holders.

(2) Users must not use such materials, or allow third parties to use them, by reproduction, distribution, transmission, creation of derivative works, or any other method without the Company's prior written consent.

(1) Members may use Sample Reports only for the purpose of evaluating the adoption of the Analysis Services, either personally or within their own company.

(2) Without the Company's prior written consent, Members must not disclose, redistribute, sell, or post all or any part of a report externally, modify it to create derivative works, or use it for data collection or artificial intelligence training.

(3) Quotation with attribution of the source (Deep Insight Lab) to the extent permitted by the Copyright Act is not subject to the restrictions in paragraph (2).

(4) Sample Reports are prepared as examples and may differ in content and format from the deliverables of the actual Analysis Services.

(1) Rights to the content that Users submit through service inquiries or otherwise remain with the Users, and the Company uses such content only to respond to inquiries and provide consultation.

(2) Users must not submit information they have no right to submit, such as the personal information or trade secrets of third parties, and Users are responsible for any dispute arising from a violation of this paragraph.

(1) If a Member violates these Terms or interferes with the operation of the services, the Company may restrict the Member's use in the order of warning, temporary suspension, and loss of membership. In urgent security situations, the Company may impose restrictions immediately.

(2) When the Company restricts use, it will notify the Member of the reason and duration by email, and the Member may file an objection.

(1) The Company is not liable for any failure to provide the services due to causes beyond its control, such as natural disasters, power outages, communication failures, or failures of its outsourced service providers (hosting, authentication, and email delivery).

(2) The Company is not liable for any disruption in use attributable to the User.

(3) The information on the Site and in the Sample Reports is provided for general informational purposes, and artificial intelligence analysis results may contain errors. The Company does not warrant their accuracy or fitness for a particular purpose and is not responsible for the consequences of decisions that Users make based on them.

(4) Paragraphs (1) through (3) do not apply to damages caused by the willful misconduct or gross negligence of the Company.

(1) If the Company or a User causes damage to the other party by violating these Terms, the violating party shall compensate for such damage, unless it acted without intent or negligence.

(2) If a Member's violation of Article 10 causes damage to the Company, the Member shall compensate the Company for such damage.

(1) The Company and Users will consult in good faith to resolve amicably any dispute relating to the use of the services.

(2) These Terms and the use of the services are governed by the laws of the Republic of Korea.

(3) Any lawsuit concerning a dispute not resolved through consultation shall be filed with the court having jurisdiction under the Civil Procedure Act.

These Terms take effect on October 26, 2026.